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Why am I getting a "GeneralError: Document parsing failed. Please retry" error when trying to parse my invoice with your AI?

This error usually happens when our AI Invoice Parser can't properly process your document. Common reasons include:

  • File access issues (e.g., the file is behind a login or restricted URL)

  • Unsupported file format

  • Document structure that is too complex or irregular to parse

To help us investigate the issue, please provide:

  • Your email address

  • One or more sample files that caused the error

Sharing this information allows us to troubleshoot more effectively and improve the parser.

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